Privacy Policy

What we collect

• Order info: name, shipping address, billing address, email, and order contents.
• Account info: if you create an account, your email and password (hashed).
• Payment info: orders are currently completed off-platform via Zelle, ACH, or crypto — we never collect or store card numbers. Card processing will move to a PCI-compliant payment provider (Stripe) when it goes live; even then, we never see or store your full card number.
• Usage data: basic analytics about how you use the site (pages viewed, referrer, device type).

How we use it

• To process and ship your orders.
• To send order confirmations, shipping updates, and CoA links.
• To respond to support requests and fraud detection.
• To improve the site (analytics).

Who we share it with

We share data only with vendors who help us run the business — payment processor, shipping carriers, email provider, analytics — and only to the extent necessary. We do not sell your personal information.

Cookies

We use first-party cookies for cart persistence, account login, and basic analytics. Disabling cookies may break parts of the site (notably your cart).

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it. Email privacy@helixcorebio.store with the subject "Privacy Request."

Data retention

Order records are kept for 7 years to satisfy tax and regulatory requirements. Account data is kept until you ask us to delete it.

Security

We use TLS for all traffic, hash passwords, and follow industry best practices. No system is perfectly secure — please use a unique, strong password.

Last updated: 2026.